Naperville North, IL

Middle Management Level / Full-time Employment

If you have a passion for pets and are looking for a fun work environment, then come join our team! We're a locally owned franchise, operated by area pet lovers. We are team players who provide exceptional service, are trustworthy and knowledgeable, show respect for others and act with integrity. As an Assistant Store Manager, you'll receive:

  • Competitive Pay
  • Health, Vision & Dental insurance
  • Paid Time Off (PTO)
  • Flexible Spending Program
  • 401(k) Retirement Savings Plan
  • Employee Discount 
  • Career Advancement Opportunities

What you will do:

  • Work with the team to provide exceptional service to our customers (neighbors)
  • Ensure pet center is clean, the animals are well cared for, and cash handling, safety and security standards are met according to Handbook
  • Review store metrics and goals and help develop opportunities for improvement
  • Build morale by understanding individual motivation and needs then reward successful performance
  • Communicate daily goals and tasks and follow-up to make sure they are completed
  • Help Store Manager with training, provide timely coaching, and serve as a role model 
  • Help to build partnerships with local rescue groups and charities to host events
  • Work within a system, but be willing to change when areas for improvement arise
  • Help with recruiting by reviewing applications and participating in interviews

What you need:

  • Have 2 years of retail experience managing a team or in leadership position
  • Have a 4-year college degree a plus
  • Have strong analytical skills to effectively problem solve and drive results 
  • Be able to process information/merchandise through a POS register system
  • Be proficient in Microsoft Word and Excel 
  • Have solid communication skills with the ability to motivate and lead others
  • Be able to work in a fast-paced, diverse environment, while managing multiple tasks
  • Have strong organizational skills with an attention to detail and accuracy
  • Have reliable transportation
  • Be able to work a flexible schedule including weekends and holidays as needed
  • Be able to operate and use all equipment to run a pet center, including a forklift
  • Be 18 years or older

About us:

LH Mercantile, LLC is a locally owned franchise of Pet Supplies Plus with 13 locations throughout the Chicago suburbs and Northwest Indiana. Our stores are large enough to house an incredible variety of pet food and supplies for dogs, cats, small animals, birds, reptiles and fish, yet small enough to still feel neighborly. Many of our locations also offer self-service pet washes and full-service grooming. What sets us apart is that we offer pet parents a knowledgeable staff, who love pets and are well trained in pet nutrition while still providing outstanding value and incredible convenience.